Senior infrastructure engineers average a higher salary than the annual salary of help desk engineers. Information engineers typically earn higher educational levels compared to help desk engineers. Specifically, they’re 7.8% more likely to graduate with a Master’s Degree, and 0.3% more likely to earn a Doctoral Degree. A Desktop Support Specialist is focused on troubleshooting different software packages, hardware devices, and other peripherals.

We have included helpdesk engineer job description templates that you can modify and use. Since web developers are responsible for both the design of the site as well as the site’s technical aspects, this role requires IT knowledge and customer-facing skills. A great addition to CompTIA A+ (or CompTIA ITF+) would be Google Cloud, RedHat or Microsoft certifications. https://remotemode.net/ CompTIA CySA+ assesses the skills needed to apply behavior analytics to networks to improve the overall state of IT security. With CompTIA CySA+ you can apply for jobs like cybersecurity engineer or application security analyst. As you move along in your career, you may start taking on more responsibilities or notice that you’ve taken on a leadership role.

Help Desk Engineer Jobs You Might Like

Desktop support specialists tend to make the most money working in the finance industry, where they earn an average salary of $53,933. In contrast, https://remotemode.net/become-a-help-desk-engineer/s make the biggest average salary, $67,498, in the finance industry. A great way to get into the data scene is by harnessing your technician skills inside the data center. Data center technicians provide an array of technical support to an organization’s data center by ensuring the servers are running consistently and smoothly. A Technical Support Engineer is responsible for providing technical support to clients in person and remotely. Giving such assistance means that it’s all about solving problems from the moment they call the customer service line until the caller’s issues are resolved.

The CompTIA Cybersecurity Career Pathway can take you in many different directions. Adding CompTIA Cybersecurity Analyst (CySA+) or CompTIA PenTest+ will take your career to the next level. If you’re a methodical thinker who’s good at monitoring processes and making sure everything runs smoothly, then CompTIA Server+ may be a good next step for you.

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Customer service is the process of offering assistance to all the current and potential customers — answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business. After you find the help desk engineer skills you need, you can them to your resume using an AI resume builder. There are so many paths a technology career can take – and many of them intertwine. Use your time at the help desk to observe, ask questions and learn what it is that you’re passionate about.